PRIVACY POLICY & ACCOUNT DELETION
Your privacy.
Your choices.
This policy explains how Shravan handles information in its website, app and connected elder-care services.
ACCOUNT & DATA CONTROL
Request account deletion
You can request deletion of your Shravan account and its associated data without signing in or reinstalling the app.
- Email founder@shravan.guru with the subject Delete my Shravan account.
- Include the phone number or email address you use for Shravan, so we can identify the right account.
- Our team will verify ownership, confirm the scope and completion timing, and reply when the request has been processed.
The button opens your email app. You can also write directly to founder@shravan.guru. Visiting this page or opening an email draft does not submit a request. Please do not send passwords, one-time codes or medical documents.
What will be deleted?
A full account-deletion request covers the account and sign-in records, senior profiles and saved family contacts, uploaded documents, appointment requests, and associated call summaries, care notes, tasks, alerts and delivery records held by Shravan.
You can also ask to remove a particular profile, document or other item while keeping your account. Uploaded documents can be removed directly from the Documents section of your family space.
Retention and exceptions
Profile and care records remain available while you use the account, unless you remove them or request deletion. Account deletion is handled on request; there is no automatic 90-day deletion schedule for all account data.
If a specific record must be retained for a legal obligation, security or fraud prevention, we will explain which record, the reason and the applicable retention period in our response. Requests cover data held by Shravan; copies already received by family members or retained independently by communication providers are outside our direct control.
Information we handle
- Account details: your name, username, phone number or email address, authentication information and sign-in session records.
- Family and senior profiles: names, ages, relationships, contact numbers, addresses, language and routine preferences, consent choices and any care or health information you choose to provide.
- Documents and appointments: files you upload and the details of appointment requests or confirmations you save.
- Conversations: microphone audio during an active voice conversation, and transcripts, summaries, care notes or delivery records produced by connected calling features.
- Service and security information: request metadata and records needed to operate the service, protect accounts, investigate errors and limit abuse.
Only provide someone else’s information with their permission or appropriate authority. Optional health details and documents are not required to listen to the public sample.
How information is used
We use information to verify sign-in, maintain your private family space, follow saved preferences, support voice conversations, process requests and provide consented family updates when the relevant connection is active. We also use necessary service records to keep the app working and protect it from misuse.
The public voice introduction cannot open your private family records. Live voice features request microphone permission and provide an end control. You can stop a conversation and change microphone permission in your browser or device settings.
Providers and family updates
Service providers process information needed for hosting and storage, account authentication, AI voice responses and message delivery. The current service uses Cloudflare for hosting and storage, Supabase for customer authentication and Google’s Gemini service for AI voice processing. Connected WhatsApp and email features also involve the relevant communication providers.
Family reports are intended for the contacts saved in the profile when the relevant sharing preference is enabled. Information may also be disclosed where required by applicable law. Providers may process information in countries other than your own. Shravan does not sell personal information.
Care plan payments
When checkout is available, Razorpay processes care plan payments. Shravan stores the selected pricing region, amount, currency, order and payment references, payment status and care period with your account. Card details are entered through Razorpay checkout and are not stored by Shravan. We do not include senior profiles, health records or call summaries in payment order notes.
Payments cover one calendar month with manual renewal and no automatic debit. For payment or refund questions, contact founder@shravan.guru. Payment records may be subject to the retention exceptions above.
Your controls
You can edit saved profile information and sharing preferences, remove uploaded documents, sign out, and request correction or deletion through the contact below. Requests concerning someone else’s profile may require confirmation of your authority.
We use essential sign-in cookies and access controls to protect private records. The service is intended for adult family members and older adults. Shravan is not a medical or emergency service.
Contact Shravan
For privacy questions, access or correction requests, or help deleting an account, email founder@shravan.guru. Material changes to this policy will be reflected on this page with an updated date.